Privacy Policy

Tauranga Arborist

At Tauranga Arborist, we are committed to protecting your privacy and handling your personal information in a safe and responsible manner in accordance with the General Data Protection Regulation (GDPR) and applicable New Zealand privacy laws.

1. Information We Collect

We may collect and process the following personal information when you interact with our website or services:

Full name
Email address
Phone number
Property address (for service inquiries)
Project details or messages you submit through our contact forms
Website usage data (such as IP address, browser type, and pages visited)

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide quotes
Deliver arborist services (tree removal, trimming, maintenance, etc.)
Communicate with you regarding your project
Improve our website and customer experience
Comply with legal obligations

We only collect information that is necessary for these purposes.

3. Legal Basis for Processing (GDPR)

Under GDPR, we rely on the following legal bases:

Consent – when you submit a form or contact us
Contractual necessity – to provide requested services
Legitimate interests – to improve our services and website
Legal obligation – where required by law

4. How We Store and Protect Your Data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Your information is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your data with trusted third parties only when necessary, including:

Website hosting providers
CRM or email communication tools
Contractors or staff involved in delivering services

All third parties are required to handle your data securely and in accordance with privacy laws.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse traffic and user behaviour
Enhance user experience

You can control or disable cookies through your browser settings.

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us through our website.